The second-hand marketplace Members Express Frustration Over Sizing Changes
Vinted users have been reacting angrily due to a modification that led to products showing incorrect sizing.
This online marketplace has revised its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Digital Channels Reaction
Many shoppers and sellers are posting online claiming that product pages now present a different size category versus the original listing as a result of the reclassification.
Vinted explained the updated approach better aligns with other platforms.
The platform has recommended to review their products and manually change the size when needed, causing user dissatisfaction.
Measurement Approach Changes
Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter with a size spectrum for example S/UK 8-10.
For certain items, the size labels have been reassigned - such as a large size used to be a 12 but currently displays as UK 16-18.
User Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, from Glasgow, said garments she listed with size 14 tags were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Manual Updates
Another shopper, based in Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".
"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial following partial earnings loss," she explained.
Platform Context
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: last year, the platform withdrew an update concerning shipment methods due to shopper criticism.
